Citrix Receiver For Mac Asking For Email Address

  1. Citrix Receiver For Mac 10
  2. Citrix Receiver For Mac Os

Applicable Products

  • Receiver for Windows

Drag userhome Library Preferences Citrix ICA Client into the trash. Check if the following folder exists: Macintosh HD Library Preferences Citrix ICA Client. If it exists, move it to the Trash. Install Citrix Workspace Client for Mac. Download the Citrix Workspace client for Mac, available from the; Citrix Workspace and click. Sep 05, 2018. Citrix Receiver for Mac Error: 'The SDK context supplied is not valid for the function called'. Email address is required. Ask the community.

Symptoms or Error

After entering the hostname of the Web Interface seen in the receiver, the following error is displayed:
'Enter a valid email or server address'

Citrix Receiver For Mac 10

Or

After entering the IP address of the Web Interface server in the receiver, you see the following error:
'Cannot connect to server. Try again in a few minutes.'

Solution

Important!: This article is intended for use by System Administrators. If you are experiencing this issue and you are not a System Administrator, contact your organization’s Help Desk for assistance and refer them to this article.

Solution 1

To fix the issue, complete the following procedure:

  1. Uninstall Receiver.

  2. Open command prompt.

  3. Run the following command:
    C: citrixreceiver.exe /i SelfServicePlugin.msi STOREx='storename;http[s]://servername.domain/configlocation/config.xml;[On Off];[storedescription]' ALLOWADDSTORE=A

Note: Ensure citrixreceiver.exe is on the root of the C drive before running the command.

Solution 2

Asking

Complete the following steps:

Citrix Receiver For Mac Asking For Email Address

  1. Open a putty session and connect to the NetScaler.

  2. Run a aaad.debug as explained on CTX114999 - How to Troubleshoot Authentication with Aaad.debug.

  3. Attempt to add the store to Receiver.

  4. Check the results of the aaad.debug.

  5. If no LDAP policy was hit, then check the LDAP policy on the NetScaler

  6. Correct the LDAP policy. It should not contain cookies in the expression.

  7. If there is only one LDAP policy, set the expression to ns_true

  8. If there are multiple LDAP policies due to different domains, the LDAP policy must be set without cookies in the expression for each domain.

Solution 3

Ensure that that NetScaler Gateway Virtual Server settings are correct.

Note: This article is intended for Receiver for Windows. If you are experiencing this issue on any other platform, refer to the Additional Resources section for more options.

Problem Cause

  • By default, Citrix Receiver standard edition requires https.

  • Receiver cannot store cookies like a browser can.

Additional Resources

  • CTX137519 - Error: 'Cannot connect to server. Try again in a few minutes' on StoreFront

  • CTX137177 - Error: “Could not find server. Please enter a valid server address” with WinRT 1.2 Connecting to Custom PNAgent Site with NetScaler Gateway

  • CTX202375 - Error: 'An Error Has Occurred While Connecting. Check Your Server Address and Network Connections on Citrix Receiver on iPhone/iPad'

  • CTX201200 - Error: 'Your account cannot be added using this server address' While Installing StoreFront 2.6

On this page:

What is Citrix?

Citrix is a universal client for accessing desktop applications via a server solution. MIT's Citrix implementation allows users to access Windows-only enterprise applications, such as BrioQuery, in a remote desktop environment. Applications such as CCure, Adonis and SAPgui are also hosted on the MIT Citrix servers, and are accessed by both Macintosh and Windows users.

Installation and first launch

  • You must uninstall all previous versions of the Citrix receiver in order to open Citrix apps. Note the Citrix version you may have from a previous institution is not guaranteed to work with our Citrix servers.

Using Citrix to access applications

  1. Navigate in your web browser with certificates to http://citrixapps.mit.edu.
    With the Citrix Receiver client successfully installed, you should see the following logon prompt:
  2. Enter your Kerberos username (portion of your MIT email address before the @mit.edu).
  3. Enter your Kerberos password (password used to check your MIT email).
    Result: Applications available from the MIT Citrix servers are displayed.
  4. Click the icon for your selected application.

Note for off-campus users

To access applications via Citrix from off-campus locations or from a private subnet, you will need to connect to the MIT VPN (Virtual Private Network) before connecting to Citrix.

See: VPN at MIT

How can I obtain a certificate for Internet Explorer on the Citrix server?

  1. Click the Internet Explorer icon to launch IE.
  2. Navigate to http://ca.mit.edu
  3. Enter your Kerberos/Athena username and password and your MIT ID.
  4. Click Next and follow the prompts, accepting all default values.
    NOTE: There are two Citrix servers. If you access IE via Citrix a second time, and happen to access the other server, you will need to obtain a certificate in IE for that server as well.

Citrix Receiver For Mac Os

  • Certificates expire annually at the end of July. You will need to delete the old certificate and obtain a new one.

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